Support Center

Welcome to the TerraBase Support Center

TerraBase Inc. understands the hassle of standard support configurations and wants to help you as fast as possible. Please click on one of our support options below. For fastest response, select “Email Support” to contact one of TerraBase’s representatives.  Simply attach the a screen shot of your dashboard and email your message to support@terrabase.com.

Per Incident Support

In addition to no-charge support, paid support is available at $200 U.S. per incident and billable to your VISA, MasterCard or Purchase Order. Paid support is available Monday through Friday 8:00 A.M. to 5:00 P.M. Central Standard Time. Paid support covers troubleshooting issues that meet the following criteria:

• TerraBase product features are not working as designed after the initial installation, and no modifications have been made by the user or by a third party product to any of the necessary program or system files.
• TerraBase product features are broken after upgrading the program, and no modifications have been made by the user or by a third party product to any of the necessary program or system files.
• Paid support also covers assistance with usage of basic built-in product features.

Technical Support and Pricing (All products)

Contact us by email  support@terrabase.com or fill our contact form