Support Center
Welcome to the TerraBase Support Center
TerraBase Inc. understands the hassle of standard support configurations and wants to help you as fast as possible. Please click on one of our support options below. For fastest response, select “Email Support” to contact one of TerraBase’s representatives. We recommend that you create a Solobug report detailing your question(s) or feature requests. Simply attach the solobug report (.sbg) file to your email message and send to stitus@terrabase.com.
The Solobug software is accessible for your TerraBase application by clicking the “Report Bug” icon while TerraBase is running. Please be sure to complete all sections as completely as possible.
Per Incident Support
In addition to no-charge support, paid support is available at $200 U.S. perincident and billable to your VISA, MasterCard or Purchase Order. Paid support is available Monday through Friday 8:00 A.M. to 5:00 P.M. Central Standard Time. Paid support covers troubleshooting issues that meet the following criteria:
- TerraBase product features are not working as designed after the initial installation, and no modifications have been made by the user or by a third party product to any of the necessary program or system files.
- TerraBase product features are broken after upgrading the program, and no modifications have been made by the user or by a third party product to any of the necessary program or system files.
- Paid support also covers assistance with usage of basic built-in product features.
Technical Support and Pricing (All products)
Support Agreements
Additional support options are available in Standard, Priority and Platinum. Please contact Integrate Sales for additional information.